Refund Policy

Returns & Refund Eligibility

We accept returns for most items within 30 days of delivery as long as the product is:

  • Unused
  • Unopened
  • In its original packaging
  • In the same condition you received it

For hygiene and safety reasons, opened or used beauty products cannot be returned unless they arrived damaged or defective.

💖 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We will gladly replace the item or issue a full refund.

Please include:

  • Your order number
  • A photo of the item
  • A brief description of the issue

We’ll take care of the rest.

🔁 Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method.

Please allow:

  • 2–5 business days for processing
  • Up to 10 business days for your bank to post the refund

Shipping fees are non‑refundable unless the return is due to our error.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item was:

  • Damaged
  • Defective
  • Incorrect

In those cases, we cover the return shipping.

🎁 Exchanges

If you’d like to exchange an item, simply start a return and request an exchange. We’ll help you find the perfect replacement.



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